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Making a complaint
If you are a client of GSX, you can submit a formal complaint regarding any part of our service or activities on/or related to our exchange. Please address your complaint in writing to the Head of Legal at:
Europort, GSX11 1AA,
You will need to include the following information in your complaint:
Company name (if applicable);
Summary of the Complaint;
Supporting documentation relevant to your complaint (if applicable).
We may request further information and/or supporting documentation during the review process.
Once we have received your complaint:
We will acknowledge receipt of your complaint within two weeks;
We always aim to resolve your complaint within twelve weeks;
If we are unable to offer you a final response within the twelve weeks timeframe, we will provide you with written reasons for the delay, and the expected timeframe for resolution.